Case Studies
We understand that in a constantly changing world the quality of implementation matters. For this reason we have established an independent organisation dedicated to helping organisations of all sizes implement strategies and achieve the levels of performance to which they aspire. Our approach:
- Understand the business, its market, its people and its aspirations
- Understand the underlying business processes and the systems you have in place to manage those processes
- Understand the businesses competencies and training needs
- Offer the levels of support required
For more information please review the following case studies.
Case Study 1
Cellular Manufacturing—Business Improvement Programme
Business Need:
A drill bit manufacturer was facing a reduction in customer satisfaction due to an increase in reported quality issues.
Senior management knew that the solution of employing more quality control inspectors would only result in an overall increase in labour costs and a probable reduction in yield (as more defects would be eliminated). Quality issues had to be address through improved manufacturing procedures, but how should these best be implemented?
Case Study 2
Daily Weekly Operating Report—Performance Management
Business Need:
Increased competition, driven primarily by cheaper East Asian production costs, was putting increasing pressure on a European-based abrasives manufacturer. The business need was to simply reduce production costs. The strategy was to do this by increasing throughput by reducing inefficiency so that overall costs per unit were driven down.
Case Study 3
Optimizing Customer Services—Business Improvement Programme
Business Need:
A midland based distributor of horticultural machinery was experiencing a progressive decline in its after-sales business, specifically experiencing stagnant sales and an increasing reputation for poor quality and late order fulfilment.
Case Study 4
Sales Manager—Performance Management Report
Business Need:
A UK based distribution company needed better control of its field sales team.
They wanted to change their approach to sales management so that they were better able to assess current performance levels and identify opportunities for growth. They also wanted better visibility of future sales to assist in cash planning.
Case Study 5. Business Turnaround
This case study is in development. To discuss the IMS approach to business turnaround, including our approach to risk sharing, please contact IMS.